You are sensitive about your personal information. At Catalytic, we are, too.
A. Information Directly and Voluntarily Provided to Us.
If a User visits the Site, we may collect information the User provides to us when the User communicates with any of our departments such as customer service or technical services. If a User submits an inquiry to us regarding the Service through the Site, the User will be required to provide the User’s first and last name and email address. Users that sign up for our email mailing list will be required to provide their email address. Users may refuse to supply their information, however, it may prevent them from using certain features of the Site or Service.
B. Information Automatically Collected Through the Site.
We may automatically collect information about Users when they use the Site. For example, when Users access the Site through a computer, we will automatically collect information such as a User’s browser type and version, computer and connection information, IP address and standard web log information.
We may automatically collect information from Users when they use the Site through the use “cookies” and other similar technologies, such as web beacons. Cookies are small amounts of data that are stored within a computer’s Internet browser and that are accessed and recorded by the websites so that they can recognize the same browser navigating online at a later time.
Information that may be collected by cookies when Users use the Site may include, without limitation:
- the pages visited within the Site;
- the date and time of a visit to the Site;
- the amount of time spent using the Site;
- the Internet Protocol (IP) address used to connect a User’s computer to the Internet; and/or
- computer and connection information such as a User’s browser type and version, operating system and platform.
Users can set their browser to reject cookies or to notify a User when a cookie is sent. However, Users that disable cookies may not be able to use certain features of the Site. To find out more about cookies, including how to see what cookies have been set on a device and how to manage and delete them, visit www.allaboutcookies.org.
The Site may include links to third party websites and social media services where Users will be able to post comments, stories, reviews or other information. Use of these third party websites and social media services may result in the collection or sharing of information by these third party websites and social media services. The Company does not have access to or control over these third parties or the cookies, web beacons or other technology that these third parties may use. We are not responsible for the privacy practices of these third parties or the content on any third party website. We encourage Users to review the privacy policies and settings on the third party websites and social media services with which they interact to make sure they understand the information that may be collected, used, and shared by those third party websites and social media services.
D. Information Collected by Third Party Analytics Services.
E. Information Provided to Payment Processors.
All payments made through the Service are processed by our third party providers. All information collected by these third party providers for purposes of processing payments is not available to us, unless a User has otherwise provided this information to us in connection with use of the Service.
F. Information Prohibited.
Processing of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation shall be prohibited.
How We Use the Information We Collect
We use the information we gather through the Service for the following purposes:
To run and operate our Site
We may need your information to display content on the Site correctly.
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize the user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided through the Service.
To improve the service
We may use feedback you provide to improve the Site, Service and other potential products and services that we may offer.
To process payments
We may use the information Users provide about themselves when placing an order only to process payments in connection with the applicable order.
To send periodic emails
We may use Users’ email addresses to send Users information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. Users that opt-in to our mailing list will receive emails that may include company news, updates, related product or service information, etc. In addition, we may email Users about products and services that we believe may be of interest to them. If Users wish to opt-out of receiving these marketing emails from us, Users can follow the instructions contained in the applicable email which will allow Users to opt-out of receiving further email marketing emails from us. Users may also contact us as specified below under “Contacting Us.”
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. For more details on our security technical and organizational measures, see our Security page.
How Long We Hold Your Information
We will hold your information only for as long as required to deliver the Site or Service, as applicable, or as otherwise expressly agreed in the agreement for such Service or until requested by you to delete and, thereafter, the information is securely deleted.
Sharing Information with Third Parties
We will disclose User information to our employees and agents with a need to know such information for purpose of delivering the Site and Service. Any vendors and suppliers (“Service Providers”) who provide certain services to us or on our behalf, such as specific functionality and integrations within the Service, may receive data as specified in the particular engagement for Service upon consent; you have the option to select which of these features and integrations to use.
These Service Providers will only have access to the information needed to perform these limited functions on our behalf.
Use of Information Outside a User’s Country of Residence
Compliance with Children’s Online Privacy Protection Act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under age 18 or the applicable age of majority without involvement of a parent or guardian.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Accessing, Changing & Managing Your Information
Users that are registered users of the Service may make changes to the information they have provided in connection with their accounts by logging in to their accounts and changing the applicable information. Users may also request changes to their information by contacting us as specified below under “Contacting Us.” Following receipt of a request from a User, we will take reasonable steps to update, correct or delete User information as requested.
If you feel we are not processing your data in accordance with GDPR, you may contact the ICO. https://ico.org.uk/