Enhancing Employee Experience through Automation

Strategy

Enhancing Employee Experience through Automation

Automation. It’s a buzzworthy term for good reason, creating new opportunities for cost savings and process efficiency that can significantly boost the bottom line. And yet with these benefits also comes a tangible change for the teams who implement and utilize the automation. Many workers are left with a

By Carli Smith · 2 min read

Why You Need an Automation Center of Excellence

Center of Excellence

Why You Need an Automation Center of Excellence

I just read another “whitepaper” on why you need an Automation Center of Excellence.  Although I agree with the overall sentiment that a COE is required - the sheer number of pages used would indicate that we are creating a government contract to build a wall.  I will try to

By Andy Fanning · 3 min read

3 Better Ways to Integrate Your Enterprise Systems

Strategy

3 Better Ways to Integrate Your Enterprise Systems

A large healthcare customer of ours recently used a fantastic metaphor to describe different methods to connect enterprise systems.Imagine you are responsible for getting people across a river from one city to another.You have different options for getting the people across the river: Suspension Bridge Fast, reliable traffic

By Jeff Grisenthwaite · 4 min read

Continuous Improvement for Existing Automated Processes

How To

Continuous Improvement for Existing Automated Processes

You’ve done the work to prepare and implement your process so you’re good to go and can let them run for the foreseeable future, right? Not so fast!  Processes benefit from continuous improvement to ensure they keep adding value to your organization.  But what needs to be changed,

By Andrew Thiermann · 3 min read

Effective Change Management for Process Automation

How To

Effective Change Management for Process Automation

Change management is a critical component that can ensure a process’ success or its failure when implemented.  Using a structured approach to transition the current state of things to a desired future you can minimize the possibility for negative outcomes and increase positive results.   Through change management you can reduce

By Andrew Thiermann · 3 min read

4 Key Steps to Designing Workflows for Automation

How To

4 Key Steps to Designing Workflows for Automation

Note: For the purposes of this article we’re going to assume you’re the process owner or that you have organizational approval to start digging into processes.Correctly mapping your process ensures that it will meet your defined goals.  In an earlier blog we covered what to consider before

By Andrew Thiermann · 2 min read

Things to Consider When Designing Automated Tasks & Processes

How To

Things to Consider When Designing Automated Tasks & Processes

What to consider when thinking about a process:What is process?  On the surface the question is very straightforward: A process is a series of tasks, performed in order to reach a defined goal.  That goal can be reached in a variety of ways and increasingly can be improved upon

By Andrew Thiermann · 2 min read

What Processes to Automate: Process Selection Beyond Cost Reduction

Strategy

What Processes to Automate: Process Selection Beyond Cost Reduction

We have entered the age of the Bot.  All medium and large businesses will do intelligent automation (IA) at scale, it is just a matter of time.  The window for you to gain a strategic advantage with IA is closing fast as most companies are exploring using automation for their

By Andy Fanning · 2 min read

Tips for Building an Automation and AI Center of Excellence

Strategy

Tips for Building an Automation and AI Center of Excellence

"If all you have is a hammer, everything looks like a nail"– Abraham Maslow - 1966 The Psychology of ScienceWe've all heard this said in one form or another and we likely agree with the problem it identifies. And yet I would guess that we all see the mistake almost

By Ted Shelton · 3 min read

Business Survival in the Era of Automation

Strategy

Business Survival in the Era of Automation

In 1990 MIT computer science professor Michael Hammer started a revolution in management thinking with his HBR article "Reengineering Work: Don't Automate, Obliterate." The basic premise of his article, which put the business process re-engineering movement into high speed, was that organizations were wasting time and money putting technology into

By Ted Shelton · 2 min read

How to Define Automation Goals for Process Improvement

Strategy

How to Define Automation Goals for Process Improvement

Defining the goal. This is, without a doubt, the most important place to start when wanting to create, implement and execute on process automation and improvement. Lack of a clear goal will lead to inefficiency and confusion. Individuals can have varied perspectives about what is trying to be achieved and